Need Help Delivering an Impact Apology?

"Intent is what you plan. Impact is how it lands.”  Forget all the “I-didn’t-mean-to” apologies you’ve ever delivered. It’s all about prioritizing impact.  Here is a template that guides you step by step in delivering an Impact Apology. It is possible to align your unique style and personality with an apology that is sincere, genuine, and acknowledges harm. In the DEI space where we are all bound to not always get it right, an impact apology should be one of the most important tools in your toolkit.